How Do I Ensure I'm Running The Latest Version?
1.) On your device, open up the Market application
2.) Go to the "My Downloads" section
3.) If iSyncr has an update it will say something like "Update Available"
4.) Click on the app and download the update
5.) Run the app on your device.
6.) Be sure to run the installation procedure again

How can I make iSyncr remember the last playlists I synced?
Next time you sync, press Options->Remember Selected Playlists.

I see a notification about scanning for media, what is this about?
iSyncr does not scan for new media, your device does. However, we added the ability for iSyncr to show you that this is happening, because all of your playlists will not be available until this process is done, which confuses some customers. You can turn this notification on and off in the iSyncr's settings.

Why do some of my songs show up incorrectly on the device?
Android does not support MP3s with ID3 v2.4 tags. Please ensure your MP3 songs use ID3 v2.3 or lower.

Can iSyncr be installed on internal memory and SD card memory?
Yes. Just launch iSyncr and press the "Installation" button. It will show you both the internal and SD card memory as install options.

Why does iSyncr not support Apps2SD?
It is a little known fact that apps with widgets should not be installed to the SD card, as the widget would disappear every time you reboot your computer. iSyncr WiFi does not have a widget and can be moved to the SD card.

I have problems with my playlists, what should I do?
Your device has an internal cache where it stores this information. Sometimes this cache gets out of sync. You can delete this cache by looking for an application called "Media Store" (or similar) in "Settings->Applications->Manage Applications". You may have to press the menu button and change the filter to show all applications. Once you find "Media Store", open its options page and select "Clear Data". Then reboot the device to force the cache to be rebuilt.

Within each album the songs show up alphabetized. In other words, they are not in their original order. Is there a way to fix this?
Songs showing up in alphabetical order is an Android bug that affects aac files. If the files were mp3, that wouldn't happen. However, there is still a work around to play the album in the correct order. Simply hold your finger down on the album and then select "Play" when the dialog pops up. This should play the album in the correct order.

I plugged in my device, mounted the SD card, but did not see "iSyncr". Where is it?
First, make sure you bought the PC version for using with a PC or the Mac version for using with a Mac. If you got the correct version, then run the installation section in the app, this will deposit the executable on your device's storage.

Where is all my album artwork? Why do a have an "Unknown Artist"?
To help users get album artwork on their Android device, we have created this tutorial. However, iSyncr will now copy album artwork download by iTunes.

Are play counts supported with the Samsung Galaxy S Default Music Player?
iSyncr works with most Galaxy S devices. Please contact us if you find it does not work with your version.

Can this interact with music players other then the default "Music" app?
Yes. iSyncr will import your playlists to your Android device, which any good music app will use.

How do I sync video play counts?
iSyncr now supports video play counts when used with the "Ultimate Theater" app found in the Android Market. This will allow you to make smart playlists for videos!

How do I sync play counts with JRT Studio's Rocket Player?
Rocket Player is so awesome, you don't have to configure anything. It just works.

How do I sync play counts with Meridian Music Player?
Open Meridian Player -> Press Menu -> Preferences -> Music ->last.fm Scrobble. Make sure it is checked.

How do I sync play counts with Rock On?
Open RockOn -> Press Menu -> More -> Preferences -> Use ScrobbleDroid. You do not need to install Scrobble Droid.

How do I sync play counts with MixZing?
Open MixZing -> Press Menu -> Settings -> Scrobble to last.fm Then check NO Thanks when prompted to download something.

How do I sync play counts with bTunes?
Open bTunes -> Press Menu -> Preferences -> Scrobble to Last.Fm

How do I sync play counts with Lithium?
Open Lithium-> Press Menu -> Settings->"Send playback statistics to Last.fm"

How do I sync play counts with 3 (Cubed)?
Open 3 -> Press Menu -> Preferences -> Last.Fm Scrobbling ->Simple Last.fm Scrobbler

How do I sync play counts with Zimly?
Open Zimly->Settings->Last.Fm Scrobbling->Simple Last.fm Scrobbler

How do I sync play counts with Music PlayerPro?
Open PlayerPro->Settings->Scrobbling->Simple Last.fm

How do I sync play counts with PowerAMP?
Open PowerAMP, go "Menu Button->Settings->Scrobbling->Scrobble via Scrobble Droid"

How do I sync play counts with WinAMP?
First install the "Last.fm" app, then open WinAMP, go "Menu Button->Settings->Enable Scrobbling"
Also, select "Control headset".

How do I sync play counts with Play! (by Yahoo!)
Open Play!, go "Menu Button->Settings->Enable" to enable last.fm scrobbling

How do I sync play counts with Fede's UberMusic?
Open UberMusic, go "Menu->Settings->Scrobbling->Official app"

Does iSyncr copy a file more than once?
iSyncr copies all songs to the SD card under the directory “syncr”. It only copies each song once. However, if you have music copied from another application or that you manually copied to the SD card, you can indeed have two copies of a song.

When I select "Remove Music Not In These Playlists", my custom ringtones go away. Is there a way to keep that from happening?
Yes! Move any music iSyncr syncs outside the “syncr” directory. iSyncr does not scan your SD card looking for MP3 files, only the “syncr” directory.

How do I delete music from my device?
Open the "Music" app. Find the song. Hold your finger down on the song. Press delete on the dialog that pops up.

I am having problems with album compilations showing up in my music player correctly. Can you explain what I need to do to get all of those songs to show up in the same album?
To get your compilations all show up together, you have to make all of the songs have the same "Album Artist" tag in iTunes. To make them the same, do the following.
1.) Open iTunes
2.) Select all of the songs that are in the same album
3.) Right-click one of the songs and select "Get Info"
4.) Edit the Album Artist field to be "Various Artists" or whatever you like
5.) Run iSyncr on your computer
6.) Select a playlist that does not have your album
7.) Select "Remove Music Not In These Playlists"
8.) Press Sync
9.) Now select a playlist that has your album and press sync
10.) Your songs should now be organized like you like them

Why does deleting the *.m3u files not remove them from the Android music player?
There is no way for iSyncr to remove playlists from the Android music player. You have to do that manually by pressing and holding the playlist and selecting delete. However, playlists will dissappear if none of the music in them is still on your SD card.

I found a bug. I want a new feature. I need more help.
We can make iSyncr better if you e-mail us at iSyncr@jrtstudio.com