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iSyncr FAQ - Advanced


How do I ensure I'm running the latest version?
1.) On your device, open up the Play Store
2.) Go to the "My Apps” section
3.) If iSyncr has an update it will say "Update"
4.) Click on the button and download the update


I see a notification about scanning for media, what is this about?
iSyncr does not scan for new media, your device does. However, we added the ability for iSyncr to show you that this is happening, because all of your playlists will not be available until this process is done, which confuses some customers. You can turn this notification on and off in the iSyncr's settings.


Why do some of my songs show up incorrectly on the device?
Android does not support MP3s with ID3 v2.4 tags. Please ensure your MP3 songs use ID3 v2.3 or lower. If you need to change a tag or do not know where this information is in iTunes, take a look at this tutorial.


Why does iSyncr not support Apps2SD?
It is a little known fact that apps with widgets should not be installed to the SD card, as the widget would disappear every time you reboot your Android device.


I have problems with my playlists, what should I do?
Your device has an internal cache where it stores this information. Sometimes this cache gets out of sync. You can delete this cache by looking for an application called "Media Store" (or similar) in "Settings->Applications->Manage Applications". You may have to press the menu button and change the filter to show all applications. Once you find "Media Store", open its options page and select "Clear Data". Then reboot the device to force the cache to be rebuilt. Take a look at this tutorial for more information on how to refresh the media database.


Within each album the songs show up alphabetized. In other words, they are not in their original order. Is there a way to fix this?
Songs showing up in alphabetical order is an Android bug that affects aac files. If the files were mp3, that wouldn't happen. Give JRT Studio’s Rocket Player app a try. It does not have this issue.


Where is all my album artwork?
To help users get album artwork on their Android device, we have created this tutorial. iSyncr will copy album artwork download by iTunes.


Why do I have an "Unknown Artists"?
This is an issue on some Android devices. We’ve done our best to fix this issue in our music player, Rocket Player. It may be that the tagging information in iTunes is mislabeled, be sure to check this.


Can this interact with music players other than the default "Music" app?
Yes. iSyncr will import your playlists to your Android device, which any good music app will use.


How do I sync video play counts?
iSyncr now supports video play counts when used with Rocket Player a free JRT Studio app found in the Play Store. This will allow you to make smart playlists for videos!


Does iSyncr copy a file more than once?
iSyncr copies all songs to the SD card under the directory “syncr”. It only copies each song once. However, if you have music copied from another application or that you manually copied to the SD card, you can indeed have two copies of a song.


How do I delete music from my device?
Open the "Music" app (or similar). Find the song. Hold your finger down on the song. Press delete on the dialog that pops up.


Why does deleting the *.m3u files not remove them from the Android music player?
There is no way for iSyncr to remove playlists from the Android music player. You have to do that manually by pressing and holding the playlist and selecting delete. However, playlists will dissappear if none of the music in them is still on your SD card.


If I uninstall your app, will I have to pay again to install it again?
Google Official Answer: You will be able to return to My Downloads or My Apps at any time to reinstall a purchased application that you've previously removed. JRT Studio LLC Note: For this to work, the app still has to be available in the Play Store. If your new phone, cell phone carrier, or country prevent you from accessing the app, JRT Studio LLC is not responsible.


I found a bug. I want a new feature. I need more help.
We can make iSyncr better if you e-mail us at iSyncr@jrtstudio.com