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iSyncr FAQ - Basic


What does iSyncr do?
iSyncr lets you sync iTunes songs, albums, artists as well as video's from a PC or Mac with your Android device. iSyncr works in two parts, one part for your Android device, the other for your computer. This link will give you a better picture about how iSyncr works.


Where do I find these two parts of iSyncr?
On our website iSyncr Desktop app and on Google Play or Amazon Market.

What is the cost for iSyncr?
The cost of iSyncr is a one time payment of $3.99 for unlimited iTunes syncing over USB & WiFi.


Aren't there other programs that do this for free?
Yes, there are other programs that do this; but few that work as consistently, easily and quickly. Very few, if any apps offer the integration with iTunes like iSyncr.


When you say sync, do you mean just copying my music to the device's SD card?
iSyncr updates iTunes with what you’ve been listening to through play counts as well as ratings. (See also: "Does iSyncr support play counts?")


How do I know that this really works?
We have over 100,000 downloads of iSyncr PC & Mac on the Google Play market. We have a positive 4.0+ rating out of a possible 5.0. If iSyncr does not work for you immediately, we have a very knowledgable support staff to help you.


Can I get this product without paying?
iSyncr Lite for PC and Mac allows limited functionality for a single playlist and up to 20 songs.


What do others say about iSyncr?
iSyncr boasts a top 10 ranking in the Music and Audio subset in Google Play for its amount of downloads and popularity. iSyncr has also been featured in Google Play multiple times as well.


If I change a rating in iTunes, is it sync'd to my Android device and vice versa?
Yes! iSyncr supports "two-way-ratings" sync. It does so by the use of a widget, or Rocket Player or PlayerPro integration. Check out the ratings widget FAQ for more information.


Does iSyncr create play counts in iTunes with my music I play on my device?
Yes! It supports play counts, last played (date), skips and last skipped. Check out the advanced FAQ for more information.


Does this app bring music downloaded on my device over to my computer?
Yes! You can reverse sync music from your device to iTunes, but this behavior is off by default. Try walking through this tutorial: to reverse sync music into iTunes


How do I play my music?
JRT Studio has developed a player, Rocket Player which was developed specifically for iSyncr. This advanced player shows your ratings as you play your songs. Or, you could play through the music player that came with your device or any that are listed iSyncr supported music players.


How do I play my videos?
JRT Studio has developed a player, Rocket Player which has the ability to play your videos and record video playcounts. Or, play through “Video” application that came with your device.


What about music I bought from the iTunes store before April 7, 2009 with DRM?
Unfortunately, Android devices can not play songs with Digital Rights Management. However, all iTunes music (at least in the US) since April 7, 2009 will not have DRM, before that date only iTunes plus music will not have DRM.


What about Audible music?
Audible has an app in the Android Market, from which you can download all of your books. iSyncr will not download Audible.com books.


Will this work iTunes podcasts?
Yes! iSyncr will sync your podcasts. There is also an "Unplayed Audio Podcast" playlist which allows you to sync your unplayed podcasts!


Can iSyncr sync only music with a check mark in iTunes?
Yes! Both USB and WiFi syncing can be configured to sync only songs with check marks. Show me a tutorial


Can I only sync playlists?
Nope, when sync'd over USB iSyncr allows customers to sync their iTunes artists, albums, genres, podcasts as well as videos to Android. Over WiFi customers can only sync playlists.


Can you download games with this app too?
That would be awesome... but the iPhone games aren't compatible with Android. :(


Can I use iSyncr for PC with my Mac?
Yes! You can download the iSyncr Desktop for your Mac and use the iSyncr for PC app on the Android device, but this will disable playcounts. The reverse is also true.


I have another device that I'd like to install this app on. Do I need to pay for two licenses?
Your purchase is tied to your Gmail or Google account. As long as you use the same Gmail or Google account you will be able to download the application onto your other device.


If I uninstall your app, will I have to pay again to install it again?
No, you do not have to pay to install iSyncr again. From Google's Official You will be able to return to My Downloads or My Apps at any time to reinstall a purchased application that you've previously removed.


I changed devices, do I have to pay again to install?
No, sign in with your old Google account that was used to purchase iSyncr and you will be able to install for free.


I am worried about sharing my information over the internet and my device.
Google has the following information on apps purchased in the Google Play market, here. Amazon has the following information on apps purchased in the Amazon Market, here.


I found a bug. I want a new feature. I need more help.
E-mail us at iSyncr@jrtstudio.com.