Over the last week, we received a few emails complaining that a previous email had gone unanswered. I pride myself on my timely and high quality support as a way to separate myself from competitors so I took these complaints very seriously. After an investigation into the email software, I became aware of a bug that has resulted in a number of emails never coming into my inbox. Specifically, these were emails being sent to [email protected]. It did not affect all emails to this address as the bug appears random.

This is a true tragedy for my company since I feel one of our greatest strengths is our connection with customers over email. I cannot apologize enough for any frustration this may have caused iSyncr users. No matter if you are a free or paid app customers, I want you to know that you can always reach out to me and I will be there to answer any of your questions.

That said, I am working hard to make sure email support works smoothly going forward. At the same time, I am trying to figure out how long this has been going on as well as which emails went unanswered. I am committed to contacting all customers who I believe were affected by this issue.

Please, if you had an email to us that went unanswered, email us again immediately and we will respond to your questions.  I know that you may have switched to another app in the meantime but I still want to follow up with you.

Our deepest apologies,
Justin