Norton Anti-Virus And iSyncr Desktop

iSyncr Desktop has no known virus' at this time. However, Norton products are falsely identifying it as having a virus. This will be resolved with the next Norton virus definition update. For some customers, Norton Anti-virus 360 flagged iSyncr as a threat to their PC when trying to download iSyncr Desktop. Immediately we took action by contacting Norton.

We received confirmation from Norton that iSyncr Desktop has NOT been infected.

Upon further analysis and investigation we have verified your submission. . . the detection(s) for the following file(s) will be removed from our products:
602CC393E446D40592E1C3FCE4E81953 - iSyncr_5.0.8.exe
The updated detection(s) will be distributed in the next set of virus definitions, available via LiveUpdate or from our website

If anyone continues to receive this threat after updating to the latest version of Norton, or any other anti-virus warning please contact us.
Special thanks to Ben Davies who reported this.

Rocket Player Crashes On Startup

Is Rocket Player crashing on startup for you? Do you use a theme? If so, We're terribly sorry. This is our fault. We released a bad update to themes that crashes Rocket Player to crash on phones. The theme version that crashes is 1.9.1. Version 1.9.2 is now available as an update in the Play Store.

Please update all your themes to 1.9.2 and the crash on startup should go away.

Again, apologies if you are seeing this issue. If this doesn't fix the issue you are seeing, please email us at [email protected]

Rocket Player Is Back!

I'm excited to let you know that Rocket Player is back in the Google Play Store! Our eleven-day hiatus from Google Play store is over. We can't wait to get back to business as usual and continue our quest to make the best music player we can. All of the free features you've come to love, like an equalizer, bass booster, tag editing, ratings support and themes are back.

For now, there are two Rocket Player apps in the Play Store, which is confusing. We put in the new version as a stopgap until Google reinstated the original version.

If you do not have Rocket Player installed, install this version

If you do have Rocket Player installed, just keep using it! Rocket Player will help you migrate to the correct version if/when the time comes. Just keep auto-updates turned on for Rocket Player and you'll be just fine.

Thanks again for all of the supporting emails, tweets & posts! We truly appreciate it.


New Release Of Rocket Player In The Play Store

JRT Studio is excited to announce a new version of Rocket Player in the Google Play Store. Rocket Player will continue to have all of our great features, like free Chromecast support, free themes, tag editing and batch operations for mass deleting and adding to playlists. We hope you continue to enjoy using Rocket Player.

To answer some common questions,
  • It is preferred that you do not have both versions of Rocket Player installed. If you already have Rocket Player, do not install the new one at this time.
  • The new version will not be able to migrate your settings
  • The Play Store Rocket Player Premium Unlocker works well with both versions of Rocket Player

We are still hoping to hear from Google about our previous music app, Rocket Music Player. We hope to return Rocket Music Player to the Play Store soon.

Rocket Player Pulled From The Google Play Store

On August 11th, 2014, Google pulled Rocket Player from the Play Store. We have contacted Google and are hopeful that they will restore our app. Feel free to send additional questions to [email protected]


Update #1 (8/12/14):

You can now download Rocket Player from the landing page.

Update #2 (8/13/14):

You can restore Rocket Player Premium Unlocker from the Play Store this tutorial.

Google IO 2014 First Thoughts

Before I get on a plane back to Austin, I wanted to give you all some of my thoughts on Google I/O 2014.

  • Android Wear: I really do like the LG G watch that I got at the conference. Rocket Player works with the watch, but isn't good looking yet. We will provide better support than is already provided.
  • Android Auto: This is still months away, but it won't be hard at all for Rocket Player to support Android Auto. That being said, I don't like that you need to plug in your device for this to work. Unless I'm going on a long trip, I just don't think Android Auto would be something I'd use.
  • KitKat SD Card Issues: I caught up with some of the Android team, and it looks like KitKat is going to be an aberration. Starting with the "L" release, JRT Studio apps will be able to ask our customers where they'd like to sync to, and the system will allow it. This is great news for users.

In conclusion, Google I/O 2014 was a blast and I certainly feel more confident about the direction of Android than I did last week.

iSyncr for PC? iSyncr for Mac? iSyncr!

Starting with iSyncr 5.5, we've combined the PC and Mac version of iSyncr

  • If you purchased iSyncr for Mac, keep using it! You can download it to your next Android device for free. We are committed to keeping it up to date with all of the same features as iSyncr for PC.
  • If you purchased iSyncr for PC, keep using it! It is now just iSyncr and works with PCs and Macs just the same

We've wanted to make this change for a while, because it just makes sense. However, iSyncr for PC and iSyncr for Mac were made as different projects because of some quirks with old Android devices. These issues are not present on new devices, which now make up 80% of Android users

HTC One X Trouble Connecting To Mac OS For USB Syncing

Some Mac users are having problems using iSyncr over USB after the latest update to the HTC One. We can confirm that we are having issues with ours as well.

Using iSyncr over WiFi is going to be the easiest/best workaround. You can always setup WiFi to sync once a day at 3 a.m. like I do. This way it just happens and you always have your latest music and playlists.

Luckily for us, making a USB debugging connection was enough to keep syncing over USB.

However, I've found another guide on the web, if you are willing to root your device.

Please contact us if these methods do not work.

Android 4.4 (KitKat) - SD Card Issues

Short Version: Starting in KitKat, Android apps can only write to <SDCard>/Android/data/<App Package Name> directly. The rest of the SD card is read-only. You might want to star my feature request for Android to give you the option to remove this restriction.

What does that mean for JRT Studio app users?
  • Rocket Player: On the SD card, you will not be able to edit tags, unless the files are located in /Android/data/com.jrtstudio.AnotherMusicPlayer
  • iSyncr WiFi: On the SD card, you will only be able to sync to /Android/data/com.jrtstudio.iSyncr. You will not be able to choose your own directory, such as the one iSyncr syncs to over USB.
  • iSyncr USB: Nothing. Works just the same.
  • Cheetah Sync: On the SD card, you will not be able to sync files to the SD card, unless you pick the /Android/data/com.jrtstudio.SyncFolders folder

Luckily, the following app has a fix if you are willing to root your device.

Error Messages you may see with JRT Studio applications:
  • Rocket Player - Cannot Edit Tag
  • Rocket Player - Cannot Delete
  • iSyncr - Not changing (sync path), rest of SD card is read only
  • iSyncr - Warning, Duplicates Detected

  • Want to discuss this more? I'm not shy with my email address. :-)

    Samsung Android 4.3 Update Issues

    We have seen and customers have reported issues with Rocket Player since updating Samsung devices to Android 4.3. This blog post will be kept up to date with Samsung Android 4.3 update issues and fixes as we find them. At this time, if you are a music lover, I would encourage you to wait before updating to Android 4.3.

    Verified Known Issues:
    • All Samsung devices running 4.3: 5-band low quality EQ intermittently drops out and crackles and pops
    • Some Samsung Devices running 4.3: No audio over bluetooth
    Unverified but Potential Issue:
    • Some Samsung Devices running 4.3: No audio when 5-band low quality EQ turned on
    • Some Samsung Devices running Android 4.3: Protected WMA files were apparently supported by Samsung in 4.2, and now fail to play.
    **Please read below for workarounds and additional information about these issues.

    5-band low quality EQ intermittently drops out

    This issue has been verified on all Samsung devices with Android 4.3. Update to the latest version of Rocket Player to see better performance. However, with “quick” notifications such as text messages, this issue is still present. Follow us on Twitter for the latest updates.

    No audio over bluetooth, with 5-band low quality EQ turned off

    This issue has been verified on some Samsung devices with Android 4.3. At this time, the only known fix for this issue is a full device reset. Before doing this, make sure to backup your music. Contact JRT Studio support to help you to backup your playlists, ratings etc. Follow us on Twitter for the latest updates.

    No audio when 5-band low quality EQ turned on

    We have been unable to reproduce this issue although it has been reported by multiple users. The workaround at this time is to either turn off the EQ entirely or upgrade to the 5 or 10-band high quality EQs in Rocket Player. We know this is not ideal but we will continue to look for another workaround. Follow us on Twitter for the latest updates.

    If you have questions regarding these issues, need help in implementing one of the workarounds, or believe you are seeing an issue from Android 4.3 not listed above, please contact us. We want to get you back to listening to your favorite tunes ASAP.